[SERVICE DISRUPTION] Unexpected Nectar-wide disruptions : ARDC Support

[SERVICE DISRUPTION] Unexpected Nectar-wide disruptions

Tim Rice

started a topic almost 5 years ago

As of the morning of Thursday 2018-12-13 we have become aware of widespread disruption to services across Nectar. In particular, at least the following problems have been noticed so far:

Inability to access the Nectar dashboard due to authentication failures https://dashboard.rc.nectar.org.au
Timeouts when using the OpenStack API clients
Failures of various common functions such as creating/deleting instances and instance snapshots

We are still investigating the cause and will update this advisory as more information comes to light.

3 Comments

Tim Rice

said almost 5 years ago

08:50 Update: One of the central hypervisors went down, and there seem to be problems handling requests to the remaining hypervisors. Further investigations underway.

Tim Rice

said almost 5 years ago

10:30 Update: The problem was caused by a faulty network card. The services running on the affected hypervisor are being rebuilt/migrated elsewhere.

Tim Rice

said almost 5 years ago

10:50 Update: We believe this problem is now resolved.

If you require support for any problems caused by this disruption, please raise a support ticket through one of the following two methods:

Fill out the form at https://support.ehelp.edu.au/support/tickets/new
Email support@nectar.org.au

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