[RESOLVED] University of Melbourne student login issues
Tim Rice
started a topic
almost 4 years ago
The University of Melbourne is currently transitioning to Two-Factor Authentication (2FA). Overnight on 2020-07-06, a change resulting from enabling 2FA caused the UoM identity provider to stop issuing correct information for student accounts.
It is expected that this affects all UoM student access to AAF services, including logging into the Nectar Research Cloud.
We have people looking into the issue, and this notice will be updated with more information as it becomes available.
Tim Rice
The University of Melbourne is currently transitioning to Two-Factor Authentication (2FA). Overnight on 2020-07-06, a change resulting from enabling 2FA caused the UoM identity provider to stop issuing correct information for student accounts.
It is expected that this affects all UoM student access to AAF services, including logging into the Nectar Research Cloud.
We have people looking into the issue, and this notice will be updated with more information as it becomes available.
If you require support, please email support@ehelp.edu.au or visit https://support.ehelp.edu.au/support/tickets/new
UPDATE: 2020-07-07 15:42
This issue has now been resolved.