UPDATE:

The new eHelp portal incorporates both the existing Nectar support services and now RDS support to form a new national unified RDS/Nectar user support service.  The new support portal allows users to obtain support from one location for both RDS and Nectar Services. You can search using the bar above, or if you can’t find what you’re looking for then please ask for help through our many support channels, which include email, live chat or phone us 1300 080 431 from 9AM - 6PM AEDT.