Support : eHelp Support

The eHelp portal incorporates both Nectar support services and RDS support to form a national unified RDS/Nectar user support service. The support portal allows users to obtain support from one location for both RDS and Nectar Services. You can search using the search bar above, or if you can’t find what you’re looking for then please ask for help through our many support channels, which include email (support@ehelp.edu.au), live chat, "ask for help" button below or phone us 1300 080 431 from 7AM - 6PM AEDT.

Quick Links

Popular articles

Ask for Help Check Announcements Discussion Forums

Nectar Tools
and Apps
read more
User
Guides
read more
Create a Nectar
Account
read more

Testimonials

"Support staff are really helpful and quick to respond when you encounter any issues with using Nectar"

"Good support - both in terms of the instructions/tutorials and also in terms of email support and staff."

"Responsive and knowledgeable support consistently delivered so that when issues arise they are rapidly responded to & resolved"

Recommended Data Management House Keeping Practices Hosted Storage Computational Storage Working Data Storage Archival Storage Introduction to Data Storage Types Data Storage: Summary Table Apply for Storage from the Nodes Tools and Services WA - Pawsey Vic - VicNode TAS - TPAC SA - eRSA QLD - QCIF NSW - Intersect ACT - NCI Introduction to RDS Participating Nodes

Nectar Nodes Migrating Instances between Availability Zones Glossary Quick Reference for Commands Good Practices Security Administration Checklist Tips for Running Jobs on your VM Backing Up Data Snapshots Transferring Data to your VM Introduction to Cloud Storage Instance Action Menu Button Accessing Instances Launching Virtual Machines Nectar Dashboard Resources available to you Getting an account Welcome Research Cloud National Allocation Scheme (RC-NAS) Policy Project Allocation Expiry and Renewal Managing An Allocation Projects Release of new Nectar Dashboard Research Cloud Networking Image Catalog Security Groups Availability Zones

Nectar Data Processing Service Nectar Shared Filesystem Service Nectar Database service Nectar Service Availability Map Nectar Applications - Jupyter Notebook Nectar Applications - Enable HTTPS Nectar Applications - Drupal Nectar Applications - LimeSurvey Nectar Applications - Bioconda Nectar Applications - MediaWiki Nectar Applications - CKAN Nectar Applications - WordPress Nectar Applications - Duply Backups Nectar Applications - LAMP Nectar Applications - Bio-Linux Nectar Applications - R-Studio Nectar Applications - Overview NeCTAR Storage and NCBI data Dynamic Cluster as a Service (DCaaS)--eRSA Dynamic Cluster Documentation NCI Using MATLAB in NeCTAR bcbio in the Nectar Research Cloud Installing R and RStudio in the cloud TPAC R-Studio with Remote Desktop TPAC Remote Desktop QCIF TERN CoESRA QCIF Nimrod QCIF NFS Mounting Monash Bioinformatics Training Platform Intersect Twitter Scraper Intersect Launchpod Intersect DIVER VicNode and NeCTAR Cloud Storage - Use Cases, Patterns and Tools NCI Remote Job Submission TPAC Matlab with Remote Desktop TPAC Aurora Summary of Tools and Apps documentation

Best Practice More Info Trouble Shooting API Getting Started Introduction to Object Storage The NeCTAR OpenStack Password Trouble Shooting More Info API Getting Started Introduction to Authentication Recovery Options When You Cannot Access Your Instance More Info Trouble Shooting API Getting Started Introduction to Instance Management More Info Best Practice Trouble Shooting API Introduction to YAML Heat Actions Heat Template Walk Through Heat Dashboard Introduction Introduction to HEAT More Info How to create security groups (secgroups) API Security Assessment Getting Started Introduction Load Balancer-as-a-Service (LBaaS) Advanced Networking More Info Trouble Shooting API Getting Started Introduction Gnocchi - Metric as a Service More Info Cheat Sheet Trouble Shooting API Getting Started Introduction to Ceilometer Openstack Community Resources Robot Accounts Installing Python-Pip Fixed/Static/Floating IP Addresses Troubleshooting SSH access to a NeCTAR instance IP Ranges for Instances in the Cloud Contributed Images - Submission Guide Submitting a Package for Nectar Applications Increasing a Volume Size

Virtual Hazards, Impacts and Risk Laboratory Virtual Geophysics Laboratory UniCarbKB Microbial Genomics Virtual Laboratory Marine Virtual Laboratory Industrial Ecology Lab Humanities Networked Infrastructure GVL (Genomics Virtual Laboratory) Checklist Genomics Virtual Laboratory Field Acquired Information Management Systems Endocrine Genomics Virtual Laboratory Climate and Weather Science Lab Characterisation Virtual Lab Biodiversity and Climate Change Virtual Laboratory Alveo All-Sky Virtual Observatory Nectar Cloud User Support Newsletter Archive Nectar User Support Survey 2017 Report Back - Users spoke, we listened and acted. Using NeCTAR PTs for Teaching and Training Training The National Nectar/RDS Help Desk Monash MonARCH User Documentation NCI Tenjin--A quick start guide