The eHelp portal incorporates both Nectar Research Cloud support services and RDS support to form a national unified RDS/Nectar user support service.  The support portal allows users to obtain support from one location for both RDS and the Nectar Research Cloud. You can search using the search bar above, or if you can’t find what you’re looking for then please ask for help through our many support channels, which include email (, live chat or "ask for help" button below from 7AM - 6PM AEDT.


"Support staff are really helpful and quick to respond when you encounter any issues with using Nectar"

"Good support - both in terms of the instructions/tutorials and also in terms of email support and staff."

"Responsive and knowledgeable support consistently delivered so that when issues arise they are rapidly responded to & resolved"