During some routine maintenance on Tuesday 21st Feb 2023, we encountered data loss of users volumes on the Jupyter Notebook service.
The issue was caused by a mix of operator error and a bug in the underlying storage component of the service.
We have explored options for data recovery, but we have concluded that it is technically unfeasible.
We have written a blog post which explains the technical situation we encountered, for those who might be interested.
We sincerely apologise for any inconvenience this might have caused.
Andy Botting
During some routine maintenance on Tuesday 21st Feb 2023, we encountered data loss of users volumes on the Jupyter Notebook service.
The issue was caused by a mix of operator error and a bug in the underlying storage component of the service.
We have explored options for data recovery, but we have concluded that it is technically unfeasible.
We have written a blog post which explains the technical situation we encountered, for those who might be interested.
We sincerely apologise for any inconvenience this might have caused.