Knowledge Base

The ARDC Nectar Research Cloud support portal is here to help, for information or support please don’t hesitate to contact us.

Email: support@ehelp.edu.au

Support

To speak to a member of our support team live chat through our helpdesk portal.

Visit

About the eHelp Support Portal

The eHelp portal was launched at QuestNet 2016 and incorporated both the Nectar Research Cloud support services and Research Data Services (RDS) support to form a new national unified RDS/Nectar user support service.  The support portal allows users to obtain support via email or live chat from 7AM - 6PM AEST.

In response to the growing demand on national eResearch infrastructure services, Research Data Services (RDS) and National eResearch Collaboration Tools and Resources (Nectar), two programs federally funded by the National Collaborative Research Infrastructure Strategy (NCRIS), partnered to provide a collaborative online Help Desk.   Since the development of the this online Helpdesk; Nectar, RDS and ANDS amalgamated to form Australian Research Data Commons (ARDC). The help desk is now operated by ARDC's Nectar Research Cloud national service providers Intersect, QCIF, TPAC University of Melbourne and Monash University.

The online helpdesk provides researchers with guidance for using ARDC's Research Cloud and Storage services.

Since Nectar launched the support service for the Research Cloud at eResearch Australasia in September 2015, the service has been supporting an increasing number of new users, on average over 150 each month. Significant effort has gone into improving the level of support, developing user support documentation and training over this period.