The support portal allows users to obtain support through our many support channels, which include email (firstname.lastname@example.org), live chat, "Ask for Help" button on the home page from 7AM - 6PM AEST.
The support service provides researchers and research support staff with guidance for using nationally funded Nectar Research Cloud.
The support service caters to the needs of researchers, scientists, universities and other organisations by providing a single point of contact for the Nectar Research Cloud services and associated local expert support, resources and services.
Since launch, the service has been supporting an increasing number of new users, on average over 150 each month. Significant effort has gone into improving the level of support, developing documentation and training over this period.