Complete - Scheduled outage - QRIScloud outage on March 17th / 18th affecting NeCTAR instances

QRIScloud NeCTAR users are advised that on March 17th and 18th there will be a series of rolling outages affecting a large number of QRIScloud NeCTAR instances. These outages will allow us to make important hardware upgrades as part of QCIF's regular program of QRIScloud / NeCTAR service improvement. Specifically, 23 out of 54 of QRIScloud's general compute nodes are going to be fitted with new Solid State Drives (SSDs) purchased by NeCTAR.  This will allow more instances to be run on these nodes, increasing the overall capacity of QRIScloud.

The upgrade work will be performed progressively, with 1 or 2 compute nodes out of service at any one time. The planned procedure for each compute node is as follows:

  1. All RUNNING NeCTAR instances on the compute node will be shut down.
  2. The compute node will be shut down and powered off.
  3. The new SSD will be fitted and tested.
  4. The compute node will be restarted.
  5. Each instance that was shut down in step 1. will be restarted.

3 weeks ago, we sent emails to the Tenant Managers and Tenant Members for all instances that will be affected by the outages.  Reminders are being sent today, and we plan to send a one-day warning on Wednesday 16th.  These emails include some advice on precautions that users should take to prior to the outage.

We cannot give a precise schedule for the outages, but we will use the @QRIScloud twitter feed to post updates as the upgrade progress.

If you have concerns about the impact of these outages, please contact QRIScloud support; <>

Stephen Crawley

QRIScloud Support

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