The eHelp portal was launched at QuestNet 2016 and incorporates Nectar Research Cloud and RDS support services to form a national unified RDS/Nectar user support service. The support portal allows users to obtain support from one location for both RDS and Nectar Research Cloud Services. You can ask for help through our many support channels, which include email (firstname.lastname@example.org), live chat, "Ask for Help" button on the home page or phone us on 1300 080 431 from 7AM - 6PM AEST.
The support service provides researchers and research support staff with guidance for using nationally funded Nectar Research Cloud and RDS infrastructure services. These include the storage, management, access and sharing of data with other researchers locally and internationally, as well as the use of servers, tools and cloud computing infrastructure for processing, analysis and collaboration.
The support service caters to the needs of researchers, scientists, universities and other organisations by providing a single point of contact for RDS storage and the Nectar Research Cloud services and associated local expert support, resources and services.
Since launch, the service has been supporting an increasing number of new users, on average over 150 each month. Significant effort has gone into improving the level of support, developing documentation and training over this period.